Shipping policy

Shipping Policy

At Ruuh Ark, we strive to deliver your fragrances safely, securely, and as quickly as possible. Please review our shipping policy for details regarding order processing, shipping timelines, and delivery.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders are processed and dispatched Monday through Saturday, excluding public holidays. During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly extended.

Shipping Charges

We offer:

  • Free Shipping on all prepaid orders above ₹999

  • Orders below ₹999 may incur a shipping charge, which will be displayed at checkout.

  • Cash on Delivery (COD), if available, may attract additional charges.

All shipping charges are clearly displayed before completing your purchase.

Delivery Timelines

Standard Shipping (India)

  • Metro Cities: 3–5 Business Days

  • Other Cities & Towns: 4–7 Business Days

  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

  • Tracking Number

  • Courier Partner Details

  • Shipment Tracking Link

You can use the provided tracking information to monitor the status of your order.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

  • Adverse weather conditions

  • Courier service disruptions

  • Public holidays

  • High order volumes

  • Unexpected operational issues

If your order has not arrived within the estimated delivery timeframe, please contact us at JUSTAURA6666@YAHOO.COM, and we will assist you promptly.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Ruuh Ark shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate shipping details provided by the customer.

Lost, Damaged, or Tampered Packages

If your package arrives damaged, tampered with, or appears to be missing items, please notify us within 24 hours of delivery by emailing JUSTAURA6666@YAHOO.COM.

Please include:

  • Order Number

  • Clear photographs of the package

  • Photographs of the product

  • Description of the issue

We will investigate the matter and work towards a fair resolution as quickly as possible.

Contact Us

For any shipping-related questions or assistance, please contact:

Ruuh Ark Customer Support
Email: JUSTAURA6666@YAHOO.COM

Thank you for choosing Ruuh Ark. We appreciate your trust and look forward to delivering fragrances that leave a lasting impression.