Refund policy

Return, Refund & Exchange Policy

At Ruuh Ark, we are committed to delivering premium fragrances and a seamless shopping experience. If you are not fully satisfied with your purchase, please review our policy below.

Return Eligibility

To be eligible for a return:

  • The return request must be made within 3 days of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • The product seal must remain intact.

  • Proof of purchase or order confirmation must be provided.

Returns that do not meet these conditions may not be approved.

How to Request a Return

To initiate a return, please contact our support team at JUSTAURA6666@YAHOO.COM within the eligible return period.

Please include:

  • Your order number

  • Reason for return

  • Photographs of the product (if applicable)

Once approved, return instructions will be shared with you. Returns sent without prior authorization may not be accepted.

Refund Policy

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 30 days.

Please note that banks, card issuers, and payment providers may require additional time to reflect the refunded amount in your account.

Exchange Policy

We offer exchanges only for products that:

  • Arrive damaged or defective

  • Are incorrectly delivered

  • Have manufacturing defects

Exchange requests must be submitted within 3 days of delivery by emailing JUSTAURA6666@YAHOO.COM.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, leaking, or incorrect, please notify us within 24 hours of delivery.

To help us resolve the issue promptly, please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Images showing the damage or defect

Upon verification, we may offer a replacement, exchange, store credit, or refund at our discretion.

Non-Returnable Items

For hygiene, safety, and quality-control reasons, the following items are not eligible for return or refund unless received damaged or defective:

  • Opened perfumes or attars

  • Used products

  • Products with broken or removed seals

  • Customized or personalized products

  • Gift cards

  • Clearance, promotional, or final-sale items

Return Shipping Costs

  • Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.

  • Original shipping charges are non-refundable except in cases where the error was on our part.

  • We recommend using a trackable shipping service, as Ruuh Ark cannot be held responsible for returns lost during transit.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: JUSTAURA6666@YAHOO.COM

We appreciate your trust in Ruuh Ark and strive to ensure every customer enjoys a premium fragrance experience.